Refund Policy
Clear guidance for free trials, monthly plans, billing corrections, cancellations, and Enterprise services.
Simple, transparent billing expectations.
Use these key points as a quick reference. The detailed policy sections below explain eligibility and exceptions.
This Refund Policy explains how Cognitell Technology handles cancellations, billing corrections, duplicate charges, and refund reviews for Starter, Growth, Business, and Enterprise plans purchased through our approved channels.
Plans Covered By This Policy
This policy applies to subscription plans and related commercial arrangements:
- Starter: core HR, attendance, and leave features for small teams.
- Growth: expanded HR, payroll, expense, asset, IAM, and related features.
- Business: recruitment, onboarding, helpdesk, approvals, IAM, and audit features.
- Enterprise: custom arrangements that may include implementation, integration, migration, training, or support.
Free Trials And Monthly Plans
Where a free trial is offered, it is provided so you can evaluate the service before paid billing begins. Cancel before the trial ends if you do not want to continue.
Starter, Growth, and Business plans are billed monthly unless otherwise agreed in writing. Monthly subscription fees are generally non-refundable once a billing period begins. Cancellation does not automatically create a refund for unused time remaining in the current billing cycle.
Refund Eligibility
A refund or billing adjustment may be considered where:
- A duplicate payment was charged for the same account and billing period.
- An incorrect amount was charged because of a confirmed billing or payment-processing error.
- A charge occurred after Cognitell Technology confirmed your cancellation in writing.
- A refund is required by applicable consumer, tax, or payment regulation.
- Cognitell Technology agrees in writing to provide a refund or account credit.
Non-Refundable Items
Unless required by law or agreed in writing, refunds do not normally apply to:
- Monthly plan fees after the billing cycle has started.
- Unused time remaining after cancellation.
- Setup, onboarding, migration, customization, training, consulting, or integration work after it begins.
- Third-party charges, taxes, duties, bank fees, payment-gateway fees, or currency-conversion charges.
- Charges related to misuse, non-payment, policy violations, or termination for cause.
Upgrades, Downgrades And Cancellations
Plan upgrades may apply immediately or from the next billing cycle depending on your account setup. Downgrades normally take effect from the next billing cycle and do not automatically create a refund or credit for the current cycle.
Before downgrading, confirm that your employee count, admin count, IAM configuration, audit needs, and other usage requirements fit within the target plan. We may verify that the person requesting a plan change is authorized to act for the customer account.
Enterprise And Custom Services
Enterprise plans and professional services are governed by the applicable order form, statement of work, invoice, proposal, or signed agreement. If that agreement conflicts with this policy, the signed agreement controls for that customer relationship.
Unless agreed otherwise, custom service fees are non-refundable after work starts, resources are allocated, implementation planning begins, or access is provisioned.
Taxes And External Processing
Approved refunds may exclude non-recoverable taxes, statutory deductions, third-party costs, and bank or payment-provider fees. The time required for funds to appear in your account depends on your bank, card issuer, and payment network.
How To Request A Refund Review
Email support@techcogni.com within 7 days of the charge date. Include:
- Your name, company name, and billing-contact email.
- Your plan, invoice number, payment reference, charge date, and charged amount.
- A clear explanation of the billing issue.
- Any supporting receipt, cancellation confirmation, screenshot, or payment-provider evidence.
We aim to review eligible requests within 10 business days after receiving the required information. Missing details may delay the review.
Chargebacks And Policy Updates
If you raise a chargeback with your bank or payment provider, direct refund processing may pause while the payment network reviews the dispute. Contact our billing team first where possible so we can resolve the issue faster.
We may update this policy to reflect product, billing, legal, or operational changes. The latest published version applies unless a separate signed agreement states otherwise.
Related Policies
Contact Billing Support
For refund reviews, cancellation questions, billing corrections, or subscription concerns, contact the Cognitell Technology billing team.